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Contact Details
Support Email
Location
Kay House, Level 2/35 - 39 Scarborough St
Southport QLD 4215
Australia
Southport QLD 4215
Australia
Response Time
1–2 business days
Mon – Fri, AEST
Mon – Fri, AEST
Faster replies
Including your Unique ID and a brief description of what happened helps us resolve issues much faster — check the FAQ below if you're unsure where to find it.
Quick answers
Common questions,
answered instantly
Your Unique ID is generated automatically when SoloMail Pro first runs on your machine.
To find it:
You'll need this ID when purchasing a license or when contacting support about activation issues.
To find it:
- Open SoloMail Pro on your machine
- Navigate to the License tab in the sidebar
- Your Unique ID is displayed on this screen
You'll need this ID when purchasing a license or when contacting support about activation issues.
Since SoloMail Pro is self-hosted, your login credentials are stored locally on your machine.
To reset your password:
If you no longer have access to that email, contact us at support@solomailpro.com with your Unique ID and proof of purchase and we'll verify your identity manually.
To reset your password:
- On the login screen, click "Forgot password?"
- Enter the email address you used when you activated your license
- You'll receive a reset link at that address
If you no longer have access to that email, contact us at support@solomailpro.com with your Unique ID and proof of purchase and we'll verify your identity manually.
To protect your account, SoloMail Pro enforces a login timeout after repeated failed attempts.
How it works:
If you are still unable to log in after the timeout, it's likely a password issue rather than a lockout. Use the "Forgot password?" flow or contact support with your Unique ID.
How it works:
- After 5 consecutive failed login attempts, your account is temporarily locked
- The lockout lasts 10 minutes — the timer resets automatically
- After the timeout expires, you can try again normally
If you are still unable to log in after the timeout, it's likely a password issue rather than a lockout. Use the "Forgot password?" flow or contact support with your Unique ID.
Licenses are hardware-locked, but you can transfer them yourself — no need to contact support.
To transfer:
You can perform up to 3 transfers per calendar month. If you've exhausted your transfers or run into issues, contact us with your order email and both machine IDs.
To transfer:
- Open SoloMail Pro on your current machine
- Go to License → Transfer License
- Enter the Unique ID of your new machine
- Confirm the transfer
You can perform up to 3 transfers per calendar month. If you've exhausted your transfers or run into issues, contact us with your order email and both machine IDs.
After purchasing, your license key is emailed to you instantly.
Activation steps:
You must be connected to the internet for activation.
Activation steps:
- Open SoloMail Pro and navigate to the License tab
- Paste your license key into the activation field
- Click Activate
- SoloMail Pro connects to the license server and binds the key to your machine
You must be connected to the internet for activation.
You can cancel at any time — no contracts, no fees.
To cancel:
After cancellation, your data stays on your machine and is never deleted by us. If you change your mind before the period ends, you can re-activate from the same screen.
For billing disputes or payment issues, email us at support@solomailpro.com with your order details.
To cancel:
- Open SoloMail Pro and go to License → Manage Subscription
- Click Cancel Subscription
- Your access continues until the end of the current billing period
After cancellation, your data stays on your machine and is never deleted by us. If you change your mind before the period ends, you can re-activate from the same screen.
For billing disputes or payment issues, email us at support@solomailpro.com with your order details.
The license email is sent immediately after your payment is confirmed.
Check these first:
If it's been more than 10 minutes and the email isn't anywhere, contact us at support@solomailpro.com with the email you used at checkout and we'll resend it right away.
Check these first:
- Look in your Spam / Junk folder
- Search your inbox for
licenses@solomailpro.com - Double-check that you used the correct email at checkout
If it's been more than 10 minutes and the email isn't anywhere, contact us at support@solomailpro.com with the email you used at checkout and we'll resend it right away.
Each license covers one active machine at a time. Your license is hardware-locked for security — this prevents licence sharing and protects your sending reputation from being used by others.
If you need to run SoloMail Pro on multiple machines simultaneously, you'll need a separate license for each. Contact us at support@solomailpro.com if you'd like to discuss multi-seat options.
If you need to run SoloMail Pro on multiple machines simultaneously, you'll need a separate license for each. Contact us at support@solomailpro.com if you'd like to discuss multi-seat options.
Still can't find what you're looking for? Email us directly →